Troubleshooting Playback

Interactive films are streamed in adaptive quality, so most playback issues come down to connection or a stale session. Work down this list:

Video won't start or keeps buffering

1. Check your connection, streaming needs a stable few Mbps; video quality adapts automatically but can't survive a dead spot.
2. Switch between Wi-Fi and cellular to rule out a network issue.
3. Close and reopen the app, this rebuilds the player session.

Black screen or frozen scene

Force-quit the app (swipe up from the app switcher) and relaunch. The film resumes from its title page; your ending progress is never lost.

No audio

• Check the mute switch / volume rocker (yes, really, it's always this).
• If you're on Bluetooth, confirm the audio is routing to the device you expect.
• Background music and scene audio are mixed in the app; if another app is holding the audio session, relaunching Treezy reclaims it.

The story stopped at a choice and nothing happens

Choices wait for you, but they do have timers, if the countdown ran out, the story should continue on its own within a few seconds. If it's genuinely stuck, shake the phone to re-trigger the interaction, or relaunch the app.

The app closed the player unexpectedly

This usually means a scene's video couldn't be loaded in time. It's rare, it's usually the network, and a replay of that branch almost always sails through. If one specific scene fails repeatedly, we want to know, see below.

Reporting a problem

Email [email protected] with:

• The film and roughly where you were in the story
• Your device model and iOS version
• What happened vs. what you expected

That's enough for us to trace the exact scene in our logs.